Frequently Asked Questions

Here you will find a list of frequently asked questions and answers. However if you need any additional help or have a query or comment please do not hesitate to contact our customer care team on 01 4567989.

Alternatively you can email: info@thepremiumbutcher.ie

Frequently Asked Questions

How can I place my order?

Place your order online at www.thepremiumbutcher.ie
Browse our selection of premium meat cuts ; select your chosen products and quantities, before following the checkout instructions, and we will deliver it straight to your door.

NOTE: Order before 2pm Monday – Thursday for next day delivery. You can expect to receive your order within 48 hours if you place your order after 2pm Monday – Wednesday. If your order is placed after 2pm on Thursday or Friday, the earliest delivery day will be on the following Tuesday. Please see our available delivery slots outlined in the Order & Delivery section of the checkout process.

What payment methods are accepted?

Visa, Mastercard and Laser credit/ debit cards are accepted as well as the paypal function.

When can I expect my delivery?

We can deliver your order on any day that suits you, between Tuesday – Friday. Your order will be delivered between 9am and 5pm on the day that you have specified.

Unfortunately we cannot specify an exact time for delivery. It is therefore essential that, when placing your order, you provide us with two contact telephone numbers as well as instructions for the courier should you happen to be out when your goods are delivered.

What if I miss the delivery?

Don’t Panic! It’s not the end of the world if you’re not at home for the courier! We have your contact details and should you require, we can leave your package with a neighbour. We can also deliver your package to your workplace should you specify this at the time of ordering. Our specially designed cooler box maintains its temperature of  0 –  4ºC for up to 24hrs, and so will keep your products fresh until you can get to storing them in a fridge/ freezer.